Return & Refund Policy

At [App Name], we aim to ensure a smooth and reliable delivery experience. Please review our return policy below:

1. Eligibility for Returns

• Packages may be returned if:
• The recipient refuses to accept the delivery.
• The package cannot be delivered due to incorrect or incomplete address.
• The package is damaged during delivery (with proof).
• The sender must request the return within 24 hours of the delivery attempt or status update.

2. Return Process

• Once a return request is submitted, our team will arrange to return the package to the sender.
• The sender will be notified of the return status through the app.

3. Fees

• Return delivery fees may apply and will be deducted from the refund (if applicable).
• Original delivery fees are non-refundable unless the issue was caused by our service.

4. Refunds

• Refunds (if applicable) will be processed within 5–10 business days after the returned package is received and inspected.
• Refunds will be issued to the original payment method.

5. Non-Returnable Items

• Certain items may not be eligible for return, including:
• Perishable goods
• Fragile items without proper packaging
• Restricted or prohibited items

6. Contact Us

If you have any questions regarding returns, please contact our support team through the app.